Refund Policy

Last updated: June 17, 2026

At ShopRight, we want you to be completely satisfied with your purchase. If for any reason you are not happy, we're here to help.

Returns

We offer a 5-day free return window from the date of delivery. To be eligible for a return, the item must be:

• Unused and in the same condition as received
• In its original packaging
• Accompanied by the original receipt or proof of purchase

Items that are damaged due to misuse, are missing parts for reasons not due to our error, or are returned after 5 days of delivery will not be accepted.

Return Fee

A return handling fee of ₹75 will be charged per product per return. This fee will be deducted from your refund amount. This charge covers the cost of reverse logistics and quality inspection.

How to Initiate a Return

1. Contact us at shopright.co.in@gmail.com within 5 days of receiving your order.
2. Provide your order number, the item(s) you wish to return, and the reason for the return.
3. Our team will respond within 1–2 business days with return instructions and a pickup confirmation.

Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund. If approved:

• A refund (minus the ₹75 return handling fee per product) will be processed to your original payment method.
• Refunds typically appear within 5–7 business days depending on your bank or payment provider.

Exchanges

We only replace items if they are defective or damaged. If you need an exchange for the same item, please contact us at shopright.co.in@gmail.com.

Non-Returnable Items

The following items are not eligible for return or refund:

• Items returned after the 5-day window
• Items showing signs of use or damage caused by the customer
• Items without original packaging or missing components

Contact Us

If you have questions about your return or refund, please reach out to us at shopright.co.in@gmail.com.